Numr CXM decodes customer emotions, offering you intelligent strategies to enhance sales and reduce customer loss
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Fusing Feelings and Actions: A Comprehensive View of Customer Experiences
Anticipate your customer's next move with scores that blend emotions, interactions, behavior, and loyalty
Pinpoint the precise financial impact of improving each customer journey touchpoint, guiding you where to invest for Maximum profits.
Understand their journey from the beginning to now. See how each of your journey points impact your $.
Combining Attitudinal + Behavioral informations
Understand their journey from the beginning to now. See how each of your journey points impact your $.
Combining Attitudinal + Behavioral informations
AI surveys, smart dashboards, and automated action plans keep us one step ahead in understanding and meeting your customer needs
Gathering insights from AI surveys to live chats and sales calls, we offer a 360-degree view of your customer interactions
Empowering front-line staff with a complete customer snapshot—survey responses, trouble tickets, chats, and more—for genuinely informed engagements
The NUMR Score: Your Churn Prediction Tool
Transforming aggregated customer interactions into actionable churn forecasts, for proactive retention strategies
Integrate all customer journey data to see the big picture. Our unique blend of voice and interaction analytics enables precise predictions on financial impact, helping you focus on what truly counts
The Numr Experience Lake: A Mirror to Customer Futures
Marrying customer opinions with interaction data, we reveal how attitudes today shape crucial actions tomorrow, such as renewals, purchases, and support calls
Deploying advanced language models for immediate, pinpoint root cause analysis, reinforced by solid statistical science for actionable next steps
Conversational AI Meets Analytical Power
Beyond surveys — speak individually with customers and leverage AI to perform root cause analysis, enabling organization-wide actionable insights
User-friendly dashboards adapt to each role and objective within your organization, offering powerful, actionable insights tailored to individual needs
Effortlessly schedule follow-ups, automate workflows, and escalate issues while identifying the most effective solutions to customer challenges
Prefer to use your own systems?
We integrate with most 1000s of systems to bring the data back to your workflow.
12%
for a leading airline company
31%
for a Leading automobile manufacturer
22%
for a prominent life insurance company in India
Trust is the first step to customers ❤️
love
Unlock the full potential of your customer experience and see immediate improvements in sales and customer loyalty
Thoroughly enjoyed working with Numr on setting up NPS. The team is very responsive and responsible - their "fix it" mindset helps in getting things done and getting things done in the right way - with agility : which any fast paced organization needs in today's times. The insights gleaned helped the Organization to plan effectively. More importantly, NUMR has been a very meticulous partner to the Insights & Analytics team - to enable the team to lead efficaciously as well.
Averee Burman
Consumer Insights Head,
Insights & Analytics team
Delivering a pure motorcycling experience is at the core of everything we do. Our customers and our community are constantly evolving, and we aspire to stay ahead of the curve in terms of consumer expectations and trends. Working along With Numr Inc. we are looking at ensuring that every interaction our customers have with us is a positive one.
Puneet Sood
Global Head – CX, Market Intelligence
& Breakthrough Projects at Royal Enfield
Numr isn't selling a product, they are selling a philosophy. The team is extremely passionate about driving growth through improved customer experience. They stand with you at every step of the way. And frankly, the results speak for themselves.
Tanmay Bhattacharya
Director, Sales & Marketing and Dealer
Operations Kaizen, Toyota Kirloskar Motor
Numr provides an agile, innovative CX solution that makes working in a collaborative fashion easy. We are a complex organization with offices in around 21 countries. Numr clearly understood our requirements. Their consultancy service along with their cutting-edge platform is what attracted us to them.
Noah Roychowdhury
Head of Customer Intelligence, Colt
Technology Services UK
With Numr, we have a unified map of all customer journeys. Their real-time dashboards help us monitor customer across multiple channels (be it support calls, website visits, etc) and gain a holistic picture of what's really going on.
Meera Rajendran
Head Of Customer Experience
India First Life Insurance
Numr provides an agile, innovative CX solution that makes working in a collaborative fashion easy. We are a complex organization with offices in around 21 countries. Numr clearly understood our requirements. Their consultancy service along with their cutting-edge platform is what attracted us to them.
Noah Roychowdhury
Head of Customer Intelligence, Colt
Technology Services UK
Akasa is driven by innovation, and Numr compliments us beautifully and is the ideal partner in our vision on CX strategy. Specifically, Numr's predictive analytics gives teeth to our CX strategy making it effective and a true game changer. The icing on the cake is really how they work with us in a seamless manner to turn insights into action. Simply put, they get us (and we get them)! It's a real partnership that's complimenting our Akasa vision by elevating the Akasa Customer experience.
Ramita Vyas
VP and head - Customer Experience at Akasa Air
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