BLOGS
Act
November 8, 2023
By
Amitayu Basu
Charting the Course for Impact: A Strategic Blueprint for Building a Profit-Driven Customer Experience System
Analyze
August 14, 2023
Why Isn’t CX a CEO’s Right Hand?
Listen
August 9, 2023
Gourab Majumder
Elevating Customer Satisfaction: The Power of Customer Service Teams
July 25, 2023
What Are The Top Customer Service Trends of 2023?
July 18, 2023
6 Best AI Tools to Skyrocket Your Customer Experience in 2023
July 10, 2023
Enhancing customer experience - How chatbots are transforming customer support?
June 30, 2023
How to Redefine Customer Experience with Digital Transformation?
June 26, 2023
How to measure the effectiveness of service recovery in CXM?
June 16, 2023
How to Measure Customer Value Proposition in B2B Markets?
June 12, 2023
Balancing the cost & rewards of your customer loyalty programs & CX initiatives
June 7, 2023
The Evolution of Customer Feedback: Pioneering an AI-Driven Approach
May 18, 2023
The Metric Marvels: CES, NPS, and the Emotional Rollercoaster of Customer Experience
May 15, 2023
Create Winning Customer Experiences with Generative AI
May 8, 2023
The Role of Emotion in Customer Journey - Leveraging Customer Sentiment for Business Growth
May 5, 2023
How does innovating and differentiating your CX helps your business survive in a competitive and crowded market?
April 25, 2023
How do you test and optimize your customer satisfaction surveys to ensure validity and reliability?
March 31, 2023
Divya Kandwal
Customer service vs customer experience- explained
March 20, 2023
How to improve the e-commerce customer experience?
March 16, 2023
How to use customer feedback to improve the customer journey?
February 28, 2023
What is CSAT score? (customer satisfaction score)
February 15, 2023
How to improve customer engagement? Strategy and Tools
January 16, 2023
How to use customer experience analytics to improve ROI?
December 30, 2022
What is a customer journey map? (+ free journey builder tool)
December 19, 2022
How to increase customer retention? Strategy, formula, and tips
December 1, 2022
How to build the perfect closed-loop feedback system
November 16, 2022
How to choose a customer experience management program in 2023
October 31, 2022
What is Customer Experience? Strategy, Importance, Metrics
September 30, 2022
How to convert Detractors into Promoters?
August 31, 2022
What is CES (Customer Effort Score)? The complete guide
August 30, 2022
How to calculate ROI of customer experience
July 7, 2022
7 Tips for post Sale, Purchase Customer Journey Mapping
September 17, 2021
What is Net Promoter Score? The Ultimate Guide 2021
August 19, 2021
Digital Customer Experience for Banking Industry- 2021
May 28, 2021
A champion’s guide to improving Response Rate
April 9, 2021
What is brand experience (BX)? How does it relate to CX?
December 30, 2020
What is brand experience management? Definition, types and tools
October 27, 2020
What is digital customer experience?
October 14, 2020
Survey- Impact of Covid-19 on hiring activities across various industries
October 12, 2020
How to deliver fantastic CX in Subscription economy
October 7, 2020
How is User Experience (UX) related to CX?
September 11, 2020
3 CX basics that you should never lose sight of
September 4, 2020
3 Steps to start a Voice Of Customer program
September 2, 2020
5 reasons why you should outsource your CX program
August 28, 2020
Do you need a ‘Voice of Customer’ program?
August 26, 2020
How to obtain customer feedback in 20 sec- NPS® 2.0
August 19, 2020
How to use CX data during uncertain times
August 13, 2020
Why Customer Trust is the most important currency in CX
August 7, 2020
A Quick Introduction to Numr's Alert Management System
July 15, 2020
Introducing Numr Alerts Management System
July 10, 2020
How to reduce customer effort with Net Easy Score to increase Loyalty
July 6, 2020
12 Customer Experience Quotes to inspire you
June 23, 2020
How we use Agile Market Research to drive Growth
June 16, 2020
Want to improve NPS®? Focus on Drivers Analysis.
June 8, 2020
Online learning holds back lower income students- AIF survey
May 8, 2020
Coworking Spaces India Survey-MyHQ, WeWork, Smartworks, and more
May 5, 2020
CAA Survey- What do urban Indians think?
April 28, 2020
Payment Apps Survey- What do Indians use? Paytm Vs GPay vs PhonePe
April 23, 2020
Social Media Influencer Marketing Survey India- 2020
April 20, 2020
Online Food Delivery Survey- Zomato vs Swiggy, and more
April 16, 2020
Online learning Platform Survey- BJYUs vs Unacademy vs Meritnation etc
April 7, 2020
Music Streaming Apps India Survey- Gaana vs Saavn vs Spotify
April 5, 2020
Dating Apps India Survey- Tinder vs Happn vs TrulyMadly, and more
April 3, 2020
The untold story behind NPS®
March 27, 2020
Survey- Which News Source does India prefer (TV vs Social Media & more)
March 24, 2020
Coronavirus India Survey- Public Opinion
March 18, 2020
Customer support in the time of Covid-19
March 13, 2020
4 powerful reasons for a company’s resistance to change
February 21, 2020
What is Survey Fatigue and How to Stop it
January 21, 2020
7 excellent Customer Experience goals to win in 2020
December 11, 2019
Net Promoter Score®- How to analyse it right?
December 9, 2019
How Text Analytics can help analyse Net Promoter Score®
November 26, 2019
Why Net Promoter Score® is important for your Customer Retention Strategy
November 20, 2019
Light at the end of the tunnel for the Auto Industry
November 15, 2019
How improving customer experience can help you retain customers
November 5, 2019
How to Delight Millennial Customers- 5 Simple Ways
November 4, 2019
How to track Emotion in CX to boost the bottom line
October 22, 2019
Auto Industry NPS® survey- Hyundai, Maruti, Honda, and more
October 11, 2019
Net Promoter Score®- Tips to turn Detractors into Promoters.
Why you need a customer experience management company to measure NPS®
October 10, 2019
How does Net Promoter Score® help in retaining customers?
October 9, 2019
How does Net Promoter Score® help in gaining customers?
October 4, 2019
Is Net Promoter Score® different from Customer Satisfaction Score?
October 3, 2019
How is Net Promoter Score® related to Customer Experience?
Should you measure Net Promoter Score® for a company or a brand?
October 1, 2019
How frequently should a brand measure its Net Promoter Score®?
What is a good Net Promoter Score®?
September 30, 2019
How do you analyse Net Promoter Score®?
Top companies across the world who trust Net Promoter Score®
September 27, 2019
Why is Net Promoter Score® not a Percentage?
September 26, 2019
How is Net Promoter Score® related to the profitability of your business?
Steps that help companies improve their Net Promoter Score®
September 25, 2019
What is the difference between Transactional and Relational NPS® survey?
Why is Net Promoter Score® important for a brand?
September 24, 2019
How do you measure Net Promoter Score®?
What is Net Promoter Score®?
September 12, 2019
Insurance NPS® Report- NUMR survey
August 26, 2019
Multiplexes NPS®- INOX, PVR, Cinemax -Which scores the highest in customer satisfaction?
August 20, 2019
Online Jewelry NPS®- CaratLane, Blue Stones, Tanishq, and more
August 19, 2019
Hospitals Patient Satisfaction Scores- Apollo, Fortis, Max, and more
August 16, 2019
Online Grocery Apps and Supermarket NPS® Survey
August 13, 2019
Air Conditioner NPS®- Samsung, LG, Voltas, and more
August 9, 2019
Two Wheeler NPS® Study- Honda, Hero, Suzuki, and more
August 8, 2019
Online Pharmacies NPS® Study- Netmeds, 1mg, and more
August 6, 2019
eCommerce Fashion NPS Survey- Flipkart, Amazon, and more
Travel Apps; MakeMyTrip, OYO, Trivago and more-Which scores the highest in customer satisfaction?
August 2, 2019
Survey- Lesser Indians now prefer cash for high-value purchases
July 31, 2019
Survey- Indian Smartphone brands’ NPS®; Samsung, Xiaomi, Oppo, and more
July 30, 2019
Mutual Funds NPS® Survey- Axis, Birla Sun, HDFC, ICICI, and more
Survey- Does organic food tag help push more sales? NUMR finds out
Survey- Do Indians read nutrition and ingredient labels?
Who wins the OTT race? Netflix, Hotstar, Prime, Sony LIV, Voot Survey
July 29, 2019
NPS® of Indian Banks; ICICI, HDFC, Axis, and more- NUMR
Survey- Do Indians spend money on Health and Wellness?
Survey- Ola vs Uber: What do customers think?
July 26, 2019
How do we use Choice based Conjoint Analysis for Price Testing?
How we do Sentiment Analysis and Text Analytics with ML
Survey- Online banking habits of Urban Indians
What are the different kinds of Product Tests?
What is a Concept Test and how is it carried out?
Why you should be using Predictive Analytics for Market Research
July 25, 2019
How does Passive Expression Analysis work for Ad Testing?
Power to Individuals- How to empower your frontline employees?
Why people answer Surveys and how to get more respondents
July 23, 2019
How can you use Intuitive Association (System 1 thinking) for Market Research?
July 22, 2019
What is Customer Churn Prediction? How do you do it?
July 19, 2019
What is Close Looping and how do you do it?
